Art of Success 2009 Presentations

Thank you for attending Art of Success 2009! Below you will find the presentations available from each focus at this year’s conference available for download.

General Session

• Inspirational Video: It's Not How You Start, It's How You Finish

Executive Focus
Trends, ideas, and strategies to help you drive profits, increase client satisfaction, and stay ahead of the competition. Designed for: Executive and Management level collections professionals.

• The Business Intelligence Revolution: Applying Analytics and Performance Measurements
• Skip Tracing Best Practices
• Increase Contact Rates: Effective Call Strategies for Your Dialer
• Legal Landscape for the Collection Industry
• Within the Law: Cell Phone, Email, Website, and Voicemail Communications
• Technology Spotlight: DANTOM Systems
• Technology Spotlight: ClientAccessWeb
• Into the Zone: Ideas on Creating Top Performers

System Administration Focus
Hands-on training for The Collector System. This area of focus is designed to take advantage of the features and benefits to make your software more effective. Designed for: Managers, Collection Managers, System Administrators and End Users.

• The How-To Guide: Getting the Most from The Collector System Part I
• The How-To Guide: Getting the Most from The Collector System Part II
• Optimizing Payment Strategies with The Collector System
• The Collector System Reporting Options: Tools to Measure Your Collections
• Technology: Spotlight BillingTree
• Technology: Spotlight Ajility Call Management Suite
• What's New, What's Next with The Collector System

Healthcare Focus
Trends and hands-on ManageMed training, specifically for the healthcare collections industry. Designed for: Healthcare Collections Professionals.

• The How-To Guide: Getting the Most from ManageMed
• Patient Eligibility: Key Considerations
• ManageMed Reporting Options: Tools to Measure Your Collections
• What's New, What's Next with ManageMed
• Healthcare Collection - Trends Where Is the Industry Headed Panel Discussion
• Into the Zone: Ideas on Creating Top Performers

Government Focus
Hands on Revenue Results and RPCS training and a focus on how to enhance revenue recovery for the public sector. Designed for: Government Collections Professionals.

• Collection Strategies in Tough Economic Times
• How to Measure the Value & Effectiveness of Your Collections
• Creating the Ideal Collection Environment
• Revenue Results: Setting Up and Optimizing Workflow Strategies
• Revenue Results: Interfacing Options: How to More Effectively Import and Export Data
• Revenue Results Reporting Options: Tools to Measure Your Collections
• Revenue Results: What's New, What's Next
• RPCS: Telephony Overview: How Dialers Messaging and IVRs Improve Collections
• RPCS Reporting Options: Tools to Measure Your Collections
• RPCS: What is Revenue Results? An Overview for RPCS Clients
• RPCS: What's New What's Next