Art of Success

What are the "tracks"?

1st & 3rd Party: System Administrator: Hands-on training for The Collector System. This track is designed to take advantage of the features and benefits to make your software more effective. Designed for: Managers, Collection Managers, System Administrators and End Users.

1st & 3rd Party: System Administrator and Healthcare: Trends, ideas, and strategies to help you drive profits, increase client satisfaction, and stay ahead of the competition. Designed for: Executive and Management level collections professionals.

Healthcare: Trends and hands-on ManageMed training, specifically for the healthcare collections industry. Designed for: Healthcare Collections Professionals.

Government: Hands-on RPCS training and a focus on how to enhance revenue recovery for the public sector. Designed for: Government Collections Professionals.

"I really enjoyed all of the sessions. You had knowledgeable speakers and provided a good selection of topics. The people at Columbia Ultimate were professional and attentive to the guests and to all of our questions. You have a really good handle of how to treat and keep your clients."

Art of Success Session Descriptions

Account Flow Manager Concepts

Learn tips to help you automate certain workflows that you would otherwise have to do manually, thus streamlining your processes and decreasing the chances for human error.
Track: 1st & 3rd Party: System Administrator

Account Flow Manager Highlights

Tips to help you boost your bottom line by automating workflows in ManageMed.
Track: Healthcare

Automate Collector Tasks Using Action Codes

Learn how to create and manage your Collector Action Codes. See how you can link Correspondence, Action Codes and Collector Macros together to automate common tasks.
Tracks: 1st & 3rd Party: System Administrator and Government

Correspondence Strategies that Optimize Your Results

Glean insight on strategies for saving correspondence costs, decreasing mail returns and optimizing results.
Track: 1st & 3rd Party: System Administrator

Correspondence Strategies that Optimize Your Results

Glean insight on strategies for patient friendly statements, saving correspondence costs, decreasing mail returns and optimizing results.
Track: Healthcare

Collection Strategies Using Integrated LexisNexis Batch Processes

A discussion on the LexisNexis batch processes available through The Collector System and ManageMed. Covered services: Banko, Acollaid and Accurint.
Track: ALL TRACKS

CU•SCHEDULE: Keep Your Processes Flowing Like Clockwork

CU•SCHEDULE allows you to shcedule when reports, utilities or any other program will automatically run. Learn how to use this powerful tool to automatically start processes in The Collector System.
Track: 1st & 3rd Party: System Administrator

Healthcare Collection Trends

Learn from an industry expert the latest trends and opportunities in healthcare collections.
Track: Healthcare

How Analytics Can Guide Your Agency Performance

Gain valuable insight from a collection agency executive on how analytics is used to help make well-informed decisions, optimize resources and guide their business in the right direction.
Track: Executive

Improving Business Performance with Analytics

Overview of analytics, including: accounting profiling strategies, resource optimization, cost analysis, reporting, and best time to call techniques to make your collections even more effective.
Tracks: Executive and Healthcare

Lunch & Learn: ACA International Update

Toni Nuernberg, COO of ACA International's for profit companies, will share her organization's perspective on current trends and issues facing the collection industry.
Tracks: ALL TRACKS

Lunch & Learn: Zap the Gap!

Meagan's funny, hard hitting and informational "ZAP THE GAP" gives audience members information that will challenge their perceptions in a positive way. Meagan is known as the "Generational Humorist." If you think you have heard all there is to know about the four different generations in the workforce today, you have not heard Meagan's comical spin on how to attract, communicate and manage people from every generation.
Tracks: ALL TRACKS

ManageMed Tips & Tricks

Learn "advanced moves" with ManageMed to save you time and improve productivity.
Track: Healthcare

ManageMed: What's New, What's Next

Demonstrations of the newest features in ManageMed and a preview of planned enhancements for upcoming releases.
Track: Healthcare

ODBC Overview: Creating Professional Reports

Learn how the new ODBC features allow you to use third party tools to create professional reports that meet your business requirements. See samples of reports created with a variety of third party tools. Learn what it takes to have your organization start using ODBC reports.
Tracks: 1st & 3rd Party: System Administrator, Healthcare and Government

Panel Discussion : Collection Agency Best Practices

Learn from successful agency owners on tools & techniques to motivate your collections staff through incentives and compensation for peak performance and ways to enhance your clients’ experience and grow your agency.
Track: Executive

Panel Discussion: The Future of the Collection Industry

A roundtable discussion with agency leaders on their perspective on current trends and the collection industry's future.
Track: Executive

Panel Discussion : Keys to Successful Collection Litigation

One of last year's most popular sessions is back — learn from your peers about the right strategy and tools to optimize your collections and litigation efforts to stay ahead of the competition.
Track: Executive

Programming Services: Tools & Techniques

Learn what programming services can do for you. We'll share information and ideas on programs that can help you on your updates to 3rd party suppliers, standard programs we've built and additional ways to do reporting. Get expert advice for planning and conducting upgrade projects.
Track: 1st & 3rd Party: System Administrator

Reports, Reports and More Reports

An overview of your options for generating reports with ManageMed, including integration to Crystal Reports and Microsoft Excel.
Track: Healthcare

Revenue Results Overview

This session provides an overview of Revenue Results, including the most recent release features.
Track: Government

Panel Discussion: The Future of the Collection Industry

A roundtable discussion with agency leaders on their perspective on current trends and the collection industry's future.
Track: Executive

Panel Discussion : Keys to Successful Collection Litigation

One of last year's most popular sessions is back — learn from your peers about the right strategy and tools to optimize your collections and litigation efforts to stay ahead of the competition.
Track: Executive

RPCS 2007: What's New, What's Next

Learn about what is in the latest release of RPCS 2007. This session will also cover RPCS 2008 and what enhancements are planned. This will also be a time where you can make recommendations on what you'd like to see in the next release.
Track: Government

Roundtable: Collection Agency Best Practices

Learn from successful agency owners on tools & techniques to motivate your collections staff through incentives and compensation for peak performance and ways to enhance your clients’ experience and grow your agency.
Track: Executive

RPCS Companion Products

This will be an excellent opportunity to look at additional tools and services that can be easily added to your RPCS system to enhance efficiency and improve recovery efforts. This course will introduce you to RevQ's dialer, IVR, letter outsourcing, data scrubbing, data analytics and more.
Track: Government

RPCS Reporting

This session will focus on Collector Management and General Agency reports within RPCS. Emphasis will be on those reports that provide you with vital information you need to make the best decisions you can. There will be time set aside in this session for you to ask questions and share your ideas of standard reports you use, how you use them and other reports you have created using RPCS data.
Track: Government

RPCS Tips & Tricks

Get the most out of RPCS by learning "advanced moves" that can save you time and improve your productivity.
Track: Government

Stop Me Before I Strangle Someone!

Join us for Meagan Johnson's fast-paced, up-beat program on how to reduce your stress and walk away with BIG tools you can use immediately to approach life with a whole new perspective.
Track: Executive

Techniques for More Effective Skip Tracing

Learn about the variety of tools available and discover how these tools can directly impact your ROI.
Track: 1st & 3rd Party: System Administrator, Executive and Government

Technology Trends: Old School, New Rules

This session will cover an overview of technology trends and terminology in everyday language. Demystify the technical jargon and understand how current innovations in software technology will help you solve old problems in new ways.
Track: Executive

The Collector System & CU•CONVERSE: What's New, What's Next

Demonstrations of the newest features in The Collector System and CU•CONVERSE, and a preview of planned enhancements for upcoming releases.
Track: 1st & 3rd Party: System Administrator

The Collector System Tips & Tricks

Get the most out of The Collector System by learning "advanced moves" that can save you time and improve your productivity.
Track: 1st & 3rd Party: System Administrator

The Future of Government Collections

Gain insight on current trends and the future direction of government collections.
Track: Government

Training is Not a Spectator Sport: Developing Effective Collector Training Programs

Learn from an industry expert how to develop a healthy corporate culture, hire the right people, and provide your collectors with the tools they need to succeed.
Track: Executive

Training Your Collectors to Be Star Performers

Based on The Platinum Rule, learn techniques on how to train and motivate your collectors, improve their skills, and get more promises-to-pay with CollectorTalk!
Track: Executive

WIP Management: Strategies for Maximizing Collector Performance

Learn the tricks of WIP sorting and scoring to maximize collector efficiency. Also learn how and when to use tools such as Miscellaneous, Sub and Scheduled Sub WIPs.
Track: 1st & 3rd Party: System Administrator

WIP Management: Strategies for Maximizing Representative Performance

Learn the tricks of WIP sorting and scoring to maximize collector efficiency. Also learn how and when to use tools such as Miscellaneous, Sub and Scheduled Sub WIPs.
Track: Healthcare