For many collection agencies, managing the amount of incoming and outgoing mail is a challenge. More importantly, agencies are continuously seeking solutions to help reduce or eliminate returned letters.

Merchant Credit Adjusters (MCA), one of the oldest and leading collection agencies in Omaha, Nebraska, is an example of an organization that has realized success with the use of the comprehensive letter services of DANTOM Systems. DANTOM Systems is a premier print and mail company specializing in the collection industry.

Although use of The Collector System had automated many time-consuming tasks and enhanced overall productivity, MCA was struggling with a high volume of returned mail. They were spending an inordinate amount of time printing, mailing, and managing returned mail, and the need to address the insufficiency of the mailing process became a high priority.

Their organization needed a solution that would integrate with The Collector System to help improve letter service. That solution was a new interface, which allowed MCA to tap into DANTOM Systems’ state-of-the-art Intelligent Collection Letter (ICL®) software program via The Collector System. Using this software, MCA was able to identify incorrect addresses prior to mailing, ultimately reducing cost associated with returned mail. They were also able to pre-process collection letter data to verify the number of variables per letter, debtor address accuracy, and many other checks and balances.

“Our staff is no longer spending valuable time managing returned mail and we know that our letters are going to the right recipient,” says Jason Melton, IT Administrator for Merchant Credit Adjusters. “We have become much more efficient, productive, and successful as a result.”

Today, MCA sends out approximately 15,000 letters a month. With the use of DANTOM Systems’ software, MCA has been able to achieve a 22 percent savings in mailing costs, while reducing staff time spent on returned mail by 25 percent. Returned mail has become almost non-existent. “We are thoroughly impressed with DANTOM Systems. Their responsiveness and superior solutions have enabled us to dramatically improve our letter service and achieve savings in multiple ways,” said Melton.

Learn how your organization can improve productivity, reduce cost and enhance overall operations with the deployment of leading letter service solutions. Columbia Ultimate Client Relations Executives are here to guide you and help you find the right letter solutions for your business.