Often incident resolution requires a Columbia Ultimate Client Care Specialist to access your computer system remotely. To ensure the highest quality of service, we offer FREE remote connectivity software, iTivity. This software is installed on our server to make connecting to your system simple, secure and fast. Its features include:

• Access permission that may be set as always-on or on-demand
• Works on Windows and Unix
• One time set-up on your server
• Allows for multiple connections with CU•Emulate, telnet or remote desktop
• 2048-AES encryption
• iTivity guards your network, computers and data more securely than any other remote access technology available.

As an iTivity client, you enjoy increased security and effectiveness. Sandy Szczerbowski, Director of Operations at Horizon Financial Management and an iTivity user agrees, “We love iTivity, it is certainly our training tool of choice. It permits teaching and learning at a higher more sophisticated level. It makes problem solving much easier and more fun due to the personal connection with the iTivity trainer.”

Start using iTivity today! Click here for instructions on how to install. For more information on iTivity, please contact a Columbia Ultimate Client Care Representative at 1-800-488-4420, option 1.