Dear Columbia Ultimate clients, partners, and friends:

I hope the summer months have treated you well. It was great to see so many familiar faces at the recent ACA conference, where I hope you were able to take advantage of the countless learning sessions and networking opportunities.

I wanted to take this opportunity to share with you that Art of Success 2007 is right around the corner! This year’s conference focal point is learning and growing, and ultimately achieving success together. Benjamin Franklin was once quoted, “Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”
With this commitment, we are featuring several new and exciting programs at this year’s conference. This includes an executive track with topics such as Using Analytics to Guide your Agency Performance presented by Mark Neeb of The Affiliated Group and The Future of the Collection Industry, presented by a panel of agency leaders.

We will also feature two new tracks for our healthcare and government clients covering a range of topics that provide additional insight and practical hands-on training sessions. Please make sure and mark your calendars for Art of Success 2007, October 22nd through 26th. We hope to see you there!

At the end of the day, our real score card is what you think and how you feel about us as a client and partner. We are constantly striving to serve you better and one of the ways we measure progress is through our Annual Relationship Survey.

Many of you may have received our survey, and I appreciate you taking the time to respond. The survey asks only four questions and is designed to help us understand where we excel and where we need further improvement.

I’m pleased that your satisfaction continues to increase with each survey. For additional information on what we heard from you, please reference the Annual Client Relationship Survey Results article.

Once again, thank you for being our valued client and partner.