What if you could collect debt even after your collectors have gone home? CU•Interact, Columbia Ultimate’s Interactive Voice Response (IVR) technology, is a state-of-the-art system that automates unattended debtor access to The Collector System.

CU•Interact allows debtors to hear recent account history, transfer to a specific extension, leave a message, and set up payment promises, plans, or make a CU•Remit payment 24 hours a day, 365 days a year.

CU•Interact enters debtor information into The Collector System automatically, in real time, so your data is always current and employees are free to perform other tasks. This flexible IVR powerhouse makes modifications a simple task and gives detailed reporting for later analysis.

When setting up your decision-tree, CU•Interact uses a graphical interface to visualize where each caller decision will lead and how different paths interact to remain flexible. Give your debtors payment convenience, save valuable collector time, reduce operating expenses, and increase your contact rate with CU•Interact.

Learn how CU•Interact can add valuable hours without increasing staff. Contact your Columbia Ultimate Client Relations Executive at 1.800.488.4420.