Due to your feedback, suggestions, and recommendations, we have made tremendous progress in our capabilities and offerings, including: our Client Care plans, major software enhancements, the Art of Success Conference, enhanced training offerings, and the training and development of our associates.

Based on our most recent survey, we are pleased to announce that our client satisfaction rating is on the rise! Here is what we heard from you:

• Incident response times have improved
• Support representatives are helpful and knowledgeable
• Client Relations Executives show genuine concern for your business

The survey results also provided us with improvement opportunities such as: continual product enhancements, additional training opportunities, and reduced incident response times. In our continued effort for the ultimate in client satisfaction, we will address these areas when designing initiatives in order to better serve you and meet your needs.

Thank you again for your feedback and participation. Your continued partnership is important to us. If you have additional feedback, questions, or concerns regarding Columbia Ultimate and our products we would love to hear from you.