We are pleased to announce a new online Knowledge Base for telephony clients offering a wealth of information, including tips and tricks, “how-to’s”, Frequently Asked Questions (FAQs), and the latest documentation on our Telephony solutions.

This Knowledge Base will be available initially to Telephony clients and in the future, clients of The Collector System and ManageMed will also have access to a knowledge base.
You can now log on to the Telephony Knowledge Base through the Client Center. Once there, you’ll have access to helpful information whether you use our CU•Converse RT dialer, CU•Interact IVR, or CU•Sync Dialer Management Software.

We’re also excited to announce the new Telephony Forum in which clients can have an open dialog with each other and our technical support team. In this forum, you’ll be able to discuss Telephony features, functions, and strategies. You’ll even be able to make recommendations and enhancement requests to Columbia Ultimate on what you’d like to see in the future.

By providing you with better tools such as the Telephony Knowledge Base and the Telephony Forum, we hope to give you the information you need, when you need it. Through this exchange of ideas we can strive to increase your company’s success and revenue by optimizing and improving the use of your telephony products.

To access the Telephony Knowledge Base, simply log into Columbia Ultimate’s Client Center, located at: www.columbiaultimate.com.