Since its inception last October, Columbia Ultimate’s Telephony Division was given the charge of focusing specifically on Client Care, product development, and the implementation of our telephony products. Our goal is to be your resource for your telephony solutions needs and we are working hard to provide you with excellent service. I would like to take a moment and share with you some of the exciting enhancements we’ve been working on.

As part of The Collector System 2007.1 release, clients who have our CU•Converse dialer will benefit from many enhancements, including:

Caller ID by Campaign
This allows the user to define the number to be displayed by caller ID, which is unique to each campaign. This feature will help you comply with state and local regulations, and allow you to set different phone numbers for call backs, which will work in conjunction with Inbound Skills Based Call Routing.

Inbound Skills Based Call Routing
This feature allows inbound calls to be distributed to the correct collector or group of collectors. Calls will be routed by using DNIS (Dialed Number Identification Service) or phone line information to match the skills assigned to the collector or group of collectors. As an example, with this feature you’ll be able to have a specific grouping of collectors (such as medical or Spanish-speaking) receive calls based on the number called by the debtor.

Interactive Voice Messaging
When a customer answers the phone, you will have an automated message – personalized by you – which will typically identify the debtor.

Here is an example: “Is this John Doe? If yes, press 1; if no, press 2.” When the right party is correctly verified, the call will be immediately routed to a live collection professional at your agency. If an answering machine is detected, a unique message tailored for the debtor can be left – allowing you to play messages specific to the debtor.

Now you will have the ability to correctly identify the right party, ensure your collectors are having a conversation with the debtor, and therefore, increase the chance of a payment.
If you are interested in learning how our CU•Converse dialer can be of assistance to you, or if you would like more information regarding the upgrade to The Collector System 2007.1, please feel free to contact your Client Relations Executive.

As we continue to enhance our telephony solutions, we are also at the same time committed to providing you with increased benefits and opportunities to make your business even more successful.