Texas-based Lockhart, Morris & Montgomery (LMM) is a successful collection services provider for the freight industry, with the agency's 11 employees managing collections for over 30 companies.

To address the growing needs of clients requesting custom reports, LMM turned to Columbia Ultimate's Collector Express, a collection software package for start-ups and small agencies, to deliver this capability. Today, LMM utilizes Collector Express to generate detailed reports by collector, by agency, or by client performance.

ClientAccessWeb.com's availability through Columbia Ultimate gives LMM the capability to provide their clients access to their accounts through a customized, secure portal. Clients can now view their account activities and reports, as well as send messages to LMM online.

According to John Hickman, owner of LMM, the deployment of Collector Express has improved time management and streamlined communications for LMM. "Our gross revenue increased three and a half times. Overall, the solution has enabled us to address and exceed our clients' needs and expectations so we can focus on growing our business and making more money."