Spring was a very exciting and busy time for us at Columbia Ultimate. We look forward to yet another productive summer as we get underway with new initiatives for the fall.

As always, it was a pleasure to see so many of our clients at the CU Users Group Conference in Las Vegas. The many productive discussions that took place left me feeling confident and hopeful for what we are doing now, and what we will accomplish together in the future. Receiving feedback from clients is invaluable to ensuring that we are on a solid path to delivering exceptional services and products that enable you to be even more successful with your collections efforts.

We continue to be committed to providing feature-rich products to keep pace with industry and business trends, and meet your changing needs. More than 80 percent of product enhancements we include in each release come directly from client suggestions. We will continue to focus our efforts on enhancing The Collector System as well as ManageMed, and promise to deliver more options such as letter services in the near future. We will also continue to invest in next generation product development that is increasingly critical to your continued success.

You, our valued clients, are our strength and pride. We appreciate your efforts and dedication to us. We will continue to seek your guidance and work in earnest to improve and enhance our products and services for many years to come.

Client Survey

As part of our ongoing commitment to Client Care, we recently conducted a client relationship survey asking you to guide us in how we can better enhance our relationship and address your needs.

Although we have made significant progress in various aspects of our business, we still need to improve on a number of areas. Providing more web-based training, being more knowledgeable about our clients’ business needs and implementing additional technical support staff were noted as areas in need for further improvement.

We are committed to serving you better and want to become your valued partner. Your feedback and suggestions will be used to guide us in making these improvements. We appreciate you taking the time to respond to our survey.

Columbia Ultimate Connections

We hope you enjoy this issue of the Columbia Ultimate Connections. We have a number of informative articles on training and information security we thought might be of interest to you. We have new associates we’d like to introduce to you. Also, please be sure to check our tradeshow and webinar calendars.

Last but not least, our Art of Success conference will take place September 25 through 27 at the Portland Marriott Waterfront. This is an exciting and informative conference that promises something for all Columbia Ultimate users. I look forward to seeing you there.

Again, thank you for your partnership, and we wish you a fun and relaxing summer.