As you may be aware, we’ve been diligently working over the past year to significantly enhance how we serve you.
Since I took the helm as President of Columbia Ultimate last April, I have personally met with many of our clients and have strived to actively listen to your needs. I have spent countless hours assessing your input and driving changes within our organization to better serve you. Please be assured that our top priority is you. My hope is your view of Columbia Ultimate is as a caring partner focused on delivering results that make you successful.
That is why it is with great pleasure I’d like to share with you our most important accomplishments over the past year and hope you’ll take a few moments to review all of the articles in this edition of Connections.
• New Client Care plans – We recently unveiled our new Client Care plans – UltimateCare and UltimateCare Plus. These plans provide you expanded service hours, enhanced response times and additional software and services. Plus, these enhancements are being provided to you at no extra charge.
These plans are the culmination of your input and the guidance from the CU Users Group Board and I’m pleased to say we are moving ahead with their endorsement. As your current service plan comes up for renewal, your Client Relations Executive will contact you and provide more information on each of the plans.
• Introduction of iTivity – In order to provide you even better client care, we have introduced iTivity -- an enhanced remote connectivity support tool. By using iTivity, our client care team can now provide you with improved remote support capabilities to troubleshoot, train and assist with software installation, upgrades and other technical issues. And, this is provided to you at no additional cost.
• Major software upgrades – Over the course of the past year we have offered three major releases for ManageMed and The Collector System.
With ManageMed – a tool for clients who focus on healthcare insurance and self-pay follow up, the graphical user interface has been enhanced to be even easier to learn and use, and the integrated dialer, CU•Converse RT, has been upgraded with a host of new features including inbound call routing, auto messaging, and call recording.
The Collector System has expanded your options for skip tracing, and has improved security to keep pace with regulatory and market pressures. Reporting options have significantly increased with interfaces to such applications as Excel and Crystal Reports, as well as document imaging and business analytics.
These enhancements are geared to further increase your collections effectiveness, profitability and success.
• Art of Success – I am excited to announce the Art of Success will be held in Portland, OR from September 25 – 27, 2006. There will be content-rich sessions with relevant topics for your business. This conference also provides you networking opportunities and with your registration you’ll be enrolled at no additional cost to our Western Region Training.
• Enhanced Client Training – Over the course of the past year we have offered a host of training services to meet the needs of your staff. These solutions include regional classes in areas close to your business and on-site training specifically designed with your business needs in mind.
We hope you continue to take advantage of these training sessions.
• Learning organization – We have become a learning organization where we practice C.A.N.I – Constant and Never-Ending Improvement. This focus on learning is to help our associates grow and instill in them a passion for personal and team development. As part of our training, each employee has been trained in “The Fred Factor” a philosophy of making the ordinary extraordinary in how we take care of our clients.
We will continue training our associates in other areas with the goal of delighting you with everything we do for you.
Our goal is to go the extra mile for you. We’ll be there when you need help with your upgrades; we’ll continuously enhance our products and services based on your input; we are staffing our support organization with knowledgeable and helpful personnel and we’ll provide you with even more options and locations for training your teams.
Thank you for your guidance and steadfast support.
Warm Regards,
President & CEO, Columbia Ultimate |
