It’s that time of year again. Flowers are beginning to bloom, the weather is getting warmer and baseball season is about to begin. That’s right – it’s spring. Along with all the other events taking place with the new year, Daylight Savings Time is about to be upon us, and we must make sure we set our clocks ahead one hour.

This year, Daylight Savings Time begins on April 2. Since Columbia Ultimate software relies on the system time for scheduling accounts on WIPs, day-end processes and on-line credit reporting, it is imperative that your system time be set correctly.

The method for setting your system time is dependant upon the type of system you are running. Your system administrator will need to make sure that the system time is set correctly for your time zone. In the absence of your system administrator, your operating system support will be able to either walk you through setting the time or set it for you.

Time Change Affects CU•CONVERSE Users

For those of you with a CU•CONVERSE integrated dialer, please stop the background processes the night before the time change. If you are asked to process pending results, please do so and choose to wait for them to process. Then start the background processes up again in the morning after the change.

If you do not stop background processes the night before, the dialer will not work properly in the morning. Agents will be able to log in, but no calls will come through. If this happens, go to the DIALER MANAGER menu, choose CONTROL / ADMIN MENU, then FORCE STOP DIALER PROCESSES, and start them again. Put collectors on the dialer and make sure they receive calls. If there are still commands hanging in the command queue, the dialer may still not work. You may have to repeat this process a couple of times until your collectors begin receiving calls.