I am pleased to introduce to you our new Client Care plans – UltimateCare and UltimateCare Plus. Based on input from clients, such as you and the CU Users Group Board, our new client care plans provide you expanded hours, enhanced response times and additional software and services.

I am also pleased to let you know all of these enhancements are being provided to you at no extra charge.

As your current service plan comes up for renewal, your Client Relations Executive will contact you and provide more information on each of the plans.

Here are highlights of the new plans you’ll start experiencing:

• 12 hours live phone coverage – 5 a.m. to 5 p.m. pacific time
• New incident priorities, defined by you
• Enhanced response times
• Access to senior specialists (upon certification for UltimateCare Plus)
• System tune-up reports
• Free test log-on
• Add dictionary items for free
• Free training with Art of Success
• Free product installs for ClientAccessWeb.com
• CU•SCHEDULE, CU•ARCHIVE and CU•INVOICE licenses and implementation

As I’ve mentioned in my earlier newsletter articles, we’ve increased internal training to further expand the skills of all of our specialists. We have also changed the approach on how your incidents are assigned to our Client Care specialists in order to better serve you. We hope you’ve noticed the changes and that they are positive for you.

If you are interested in learning more about UltimateCare or UltimateCare Plus, please contact your sales representative by email or by calling 1-800-488-4420 option 2.

Thank you for letting us serve you and to be your partner in business.

Warm regards,

Wendy Larlee
Vice President of Client Care